1. Limited Lifetime Warranty – Miche Bases
Miche Bases are covered by a Limited Lifetime Warranty against manufacturing defects in materials and workmanship for the lifetime of the original owner.
What Is Covered
- Defects in materials, including stitching, hardware, and structural integrity.
- Defects in workmanship that affect durability or functionality.
- Magnetic attachment failures.
What Is Not Covered
- Normal wear and tear, fading, scuffs, or scratches.
- Accidental damage, misuse, neglect, or improper care.
- Unauthorized repairs, alterations, or modifications.
- Damage from exposure to extreme conditions (heat, water, chemicals, etc.).
- Lost or stolen items.
2. Limited 1-Year Warranty – Miche Shells
Miche Shells are covered by a Limited 1-Year Warranty against manufacturing defects in materials and workmanship from the original purchase date.
What Is Covered
- Manufacturing defects in stitching, seams, or structural components.
- Defects in workmanship that affect the attachment or fit of the shell.
What Is Not Covered
- Normal wear and tear, including fading, scuffs, or scratches.
- Accidental damage, misuse, neglect, or improper care.
- Magnetic wear due to normal use over time.
- Damage from improper storage, exposure to extreme temperatures, or liquids.
- Unauthorized repairs, alterations, or modifications.
3. 90 day-Limited Warranty
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Handles & Hardware have a 90 day warranty against all manufacture defects.
- Specialty Bags have a 90 day warranty against all manufacture defects.
- Accessories have a 90 day warranty against all manufacture defects.
- Wallets (non-interchangeable) have a 90 day warranty against all manufacture defects.
Warranty Eligibility & Claim Process
Eligibility:
- This warranty applies only to Miche products manufactured from 2021 forward and purchased directly from MicheLives.com and our affiliates.
- Products purchased from unauthorized third-party sellers, resale platforms, or unauthorized retailers are not covered under this warranty.
Claim Process:
- Provide Proof of Purchase – The warranty applies only to the original owner and requires a valid receipt or order confirmation from MicheLives.com.
- Submit a Claim – Contact Miche Customer Service at info@michelives.com or call (559) 426-3224 with a description of the issue and photos of the defect.
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Evaluation & Resolution – Our team will review the claim and, if approved, offer one of the following solutions:
- Repair the defective component (if possible).
- Replace the item with the same or a comparable item.
- Store Credit if an exact replacement is unavailable.
Additional Terms
- Customers are responsible for shipping costs when returning an item for further evaluation, if a claim is denied.
- Replacements or repairs do not extend the original warranty period.
- Miche reserves the right to determine the validity of claims and the appropriate resolution.
By purchasing a Miche product, you agree to the terms of this Limited Warranty. For assistance, please contact info@michelives.com or call (559) 426-3224.
